Return & Refund Policy

At Best Buy Ghana we want you to shop with complete confidence. If an item you received is not what you expected, is faulty, damaged or incorrect, we will help you return it, exchange it or refund you.

This policy explains what can be returned, how long you have, how to start a return and how quickly your money comes back to you. It applies to all orders placed on www.bestbuyghana.com and delivered anywhere in Ghana.

You have seven (7) calendar days from the day your order is delivered to request a return on eligible items.

• General merchandise: 7 days from delivery
• Electronics and appliances: 7 days from delivery (unopened seal preferred)
• Damaged, faulty or wrong item: report within 48 hours of delivery
• Items with a manufacturer warranty: handled under the warranty terms after 7 days

To qualify for a return, the item must meet all of the following conditions:

• Still in its original condition and unused
• In the original packaging with all tags attached
• Complete with all accessories, cables, manuals and free gifts
• Accompanied by the order number or delivery note
• Not damaged by misuse, drops, liquid or unauthorised repair
• Requested within the 7-day return window

For hygiene, safety and legal reasons, the following items cannot be returned or refunded unless they arrive faulty or damaged:

• Underwear, innerwear, socks and swimwear
• Earrings, piercings and other personal-use jewellery
• Cosmetics, skincare, fragrances and beauty products once opened
• Food, drinks, supplements and perishable goods
• Baby feeding items such as teats, bottles and breast pumps once opened
• Digital products, gift cards, airtime and data bundles
• Custom-made, personalised or specially ordered items
• Items marked 'Final Sale' or 'Clearance' on the product page
• Products with a broken seal on software, memory cards or consumables

If your parcel arrives damaged, incomplete, faulty or containing the wrong product, contact us within 48 hours of delivery. We treat these as priority cases and cover the full cost of the return.

• Take clear photos of the item and the packaging
• Do not attempt to repair or modify the product
• Keep all original packaging until the case is resolved
• Send photos and your order number to support@bestbuyghana.com or WhatsApp 0246893881

Starting a return is simple. Follow these steps and our team will guide you through the rest.

• Step 1 — Contact us by email, phone or WhatsApp within the return window
• Step 2 — Provide your order number, the item name and the reason for the return
• Step 3 — Attach photos if the item is damaged, faulty or incorrect
• Step 4 — Wait for our confirmation and return instructions (usually within 24 hours)
• Step 5 — Pack the item securely with all accessories and the delivery note
• Step 6 — Hand the parcel to our rider or drop it at our Kasoa Adade Junction shop

• Damaged, faulty or wrong item: Best Buy Ghana pays all return costs
• Change of mind or wrong size ordered: the customer pays the return delivery fee
• Original delivery fees are non-refundable except where the fault is ours
• Returns dropped off at our shop in person carry no return fee

Once your returned item reaches us it is inspected within 1–3 business days. As soon as the return is approved we process your refund to the original payment method.

• Mobile Money (MTN, Telecel, AirtelTigo): 1–5 business days
• Debit or credit card: 5–10 business days
• Bank transfer: 5–10 business days
• Cash on delivery orders: refunded by Mobile Money or bank transfer
• Store credit: applied to your account immediately after approval

If you would prefer a different size, colour or model rather than a refund, we are happy to arrange an exchange where stock is available.

• Exchanges follow the same 7-day window and eligibility rules
• Price differences are either paid by you or refunded to you
• If the replacement is out of stock we issue a refund or store credit
• Exchange deliveries are dispatched once the returned item is received

You may cancel an order free of charge at any time before it is dispatched. Once an order is out for delivery it can no longer be cancelled, but you may still refuse it at the door or request a return after delivery.

• Cancel before dispatch: full refund, no charges
• Cancel after dispatch: treated as a return, delivery costs may apply
• Prepaid cancelled orders are refunded within 1–10 business days

Some electronics and appliances carry a manufacturer or supplier warranty. Where a fault appears after the 7-day return window but within the warranty period, the claim is handled under that warranty.

• Keep your receipt, order number and warranty card
• Warranty covers manufacturing defects, not accidental damage
• Repair or replacement timelines are set by the manufacturer
• Contact us and we will help you lodge the claim

Our support team is ready to help with any return, refund or exchange request.

• Phone: 0246893881
• Phone: 0249884311
• WhatsApp: 0246893881
• Email: support@bestbuyghana.com
• Shop: Kasoa Adade Junction, Ghana
• Website: www.bestbuyghana.com